FAQs


WE'RE ALL ABOUT LIVING ETHICALLY! KENNEDY & WARNER IS YOUR ONE STOP SHOP ECO-FRIENDLY PRODUCTS AND ETHICAL GIFTS.
____
ORDER DETAILS
All orders are shipped within 24 hours Monday-Friday.
Once your order has been placed we will send you a confirmation email. If you have not received a confirmation email, check your spam/junk mail folders. If you find that Kennedy & Warner emails are going to your spam or junk folders, add hello@kennedyandwarner.com to your email contacts, or Safe senders list. This will allow you mail client to recognise emails from Kennedy & Warner and deliver them to your Inbox.
SHIPPING
  • All orders are shipped through Australia Post unless noted otherwise.
  • All orders are shipped within 24 hours Monday-Friday.

Shipping Costs - Within Australia

  • Regular mail (Parcel Post): FREE
  • Express Post: $15

International Shipping

Yes, we ship internationally and the cost will be calculated at the checkout. Estimated delivery time is 10-21 business days.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kennedyandwarner.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kennedyandwarner.com and send your item to: 1397 Woorndoo-Darlington Rd, Dundonnell VIC 3271, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1397 Woorndoo-Darlington Rd, Dundonnell VIC 3271, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Return Address:

Send your return parcel to:

Kennedy & Warner

1397 Woorndoo-Darlington Rd
Dundonnell, VIC 3271